Versand & Lieferung
Shipping & Delivery
Every Vennar Home order is shipped with the care and precision the product deserves.
United States
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Complimentary |
| US Warehouse In-Stock Items | 1–3 business days | Complimentary |
All orders are processed within 1–2 business days. Your tracking link is emailed as soon as your order dispatches.
International
| Region | Estimated Delivery |
|---|---|
| Canada | 7–14 business days |
| Europe | 10–18 business days |
| Australia & New Zealand | 12–20 business days |
| Middle East & Asia | 14–21 business days |
| Rest of World | 14–28 business days |
International shipping costs are calculated at checkout. Customs duties and import taxes are the responsibility of the recipient. Vennar Home does not control customs processing times and cannot be held responsible for delays at customs.
How We Protect Your Order
We take the protection of every fixture we ship seriously. Lighting is fragile by nature — glass, crystal, and ceramic components require more than a standard shipping box. Our packaging process reflects this.
- Double-walled specialist cartons — rated for the weight and fragility of each specific fixture
- Custom foam insert systems — pre-cut to hold each component without movement
- Individual component wrapping — every glass, crystal, and ceramic element is wrapped separately before boxing
- Pre-dispatch inspection — every package is checked before leaving our fulfilment centre
- Photographic documentation — fragile orders are photographed pre-dispatch
If Your Order Arrives Damaged
In the unlikely event that a fixture arrives damaged, please photograph the damage and email us at support@vennarhome.com within 48 hours of delivery. We will arrange a replacement or full refund immediately — with no requirement to return the damaged item in most cases.
Order Tracking
Your tracking link is sent by email the moment your order dispatches. You can also track any order by logging into your account, or by contacting us with your order number.
Questions
Email: support@vennarhome.com
Response time: within one business day, Monday–Friday.